Terms of Service

Who we are

This marketplace at marketplace.rafflex.io (the "platform") is operated by:

Rafflex (company details pending), registered in Northern Ireland under company number pending.
Registered office: Registered office address pending.
Contact: [email protected].

These terms are a contract between you and us. "Rafflex", "we", "us", and "our" mean the company identified above. "You" means the person or business using the platform.

About these terms and the other documents

These Terms of Service are the umbrella contract for using the platform. The following documents are part of these terms and are incorporated by reference:

• The Buyer Licence, which governs what a purchase or free install grants.
• The Creator Agreement, which governs uploading and selling assets.
• The Acceptable Use and Content Policy, which governs what content and behaviour is allowed.
• The Refund Policy, which governs refunds on paid purchases.
• The Notice and Takedown policy, which governs reports of infringing content.
• The Privacy Policy, which explains how we handle personal data.

If these Terms of Service conflict with one of those documents, the more specific document wins for its subject matter: the Buyer Licence for what a purchase grants, the Creator Agreement for creator obligations, the Refund Policy for refunds, and the Notice and Takedown policy for infringement reports. For everything else, these Terms of Service prevail.

Eligibility and your account

The platform is available to Rafflex tenants. You sign in through your Rafflex tenant admin dashboard; there is no public registration. You are responsible for everything done through your account and for keeping access to your Rafflex tenant dashboard secure. Tell us at [email protected] if you believe your account has been used without your authority.

You are a business user

The platform exists for businesses that operate Rafflex tenant sites. By using the platform you declare, and warrant to us, that you are acting for purposes relating to your trade, business, craft, or profession, and not as a consumer. We rely on that warranty in setting the terms below, including the limits on our liability.

Platform rules

Your use of the platform, including any content you upload, any reviews or comments you post, and your conduct generally, must comply with the Acceptable Use and Content Policy. We may suspend or terminate accounts that break it, as that policy describes.

Intellectual property

The platform, its software, branding, design, and the content we create ourselves belong to us or our licensors. You may not copy, scrape, reverse engineer, or reuse any part of the platform except as these terms allow.

Content uploaded by creators stays owned by its creator. Creators grant us the rights described in the Creator Agreement, and buyers receive only the rights described in the Buyer Licence. No ownership of any asset ever transfers through the platform.

Purchases

Paid purchases are made by card through Stripe. What a purchase grants is set out in the Buyer Licence; refunds are governed by the Refund Policy. At checkout you consent to immediate supply of digital content and acknowledge that any statutory right to cancel ends when supply begins, as the Refund Policy explains.

The platform and assets are provided as is

To the fullest extent permitted by applicable law:

• The platform and every asset on it are provided as is and as available, without any warranty or guarantee of any kind, whether express or implied, including any warranty of satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement.
• We do not warrant that the platform will be available, uninterrupted, secure, or error free, or that any asset will work on your site, be free of defects, or be maintained or updated.
• Assets are created by their creators, not by us. Our review of a submission is a quality and safety gate for the marketplace; it is not a warranty, endorsement, or guarantee of any asset, and it does not transfer responsibility for an asset from its creator to us.

Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that:

• Our total liability to you arising out of or in connection with any asset, whether in contract, tort (including negligence), or otherwise, is capped at the price you paid for that asset, or £10 if you paid nothing for it.
• Our total liability to you arising out of or in connection with the platform generally is capped at the total amount you paid to us through the platform in the 12 months before the claim arose, or £10 if that is higher.
• We are not liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of data, or loss of goodwill, even if we were advised it was possible.
• We are not liable for loss caused by your Rafflex tenancy ending, by the removal of an asset from the marketplace, or by changes an asset's creator makes or fails to make.

Your statutory rights if you are a consumer

Although the platform is for business users, nothing in these terms affects any rights you have under law that cannot be excluded or restricted, including, if and to the extent you deal as a consumer, your statutory rights in relation to digital content under the Consumer Rights Act 2015. Every exclusion and limitation in these terms applies only to the fullest extent permitted by applicable law.

Suspension and termination

We may suspend or terminate your access to the platform if you materially breach these terms or the policies they incorporate, if we are required to by law, or if your Rafflex tenancy ends. Where practical we will tell you why.

If your account is terminated:

• Licences you hold under the Buyer Licence continue on their own terms, but they are exercisable only on Rafflex tenant sites, so they lapse in practice when you no longer operate one.
• Published assets you created may be unpublished, and pending or confirmed marketplace wallet balances are handled as the Creator Agreement describes.
• Termination does not refund any purchase except as the Refund Policy provides.

Changes to these terms

Each legal document on this platform carries a version date. We may change these terms and the incorporated documents. Material changes (anything affecting your rights, obligations, or money) bump the version, and you will be asked to accept the new version before continuing to use the signed-in platform. Corrections that do not change meaning may be made without a version bump. The version you accepted, and when, is recorded.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of them or the platform (including non-contractual disputes), are governed by the law of Northern Ireland, and the courts of Northern Ireland have exclusive jurisdiction, except that we may enforce our intellectual property rights in any court of competent jurisdiction.

Contact

Questions about these terms: [email protected].